Customer service

To supervise the entire process regarding the delivery of your tyres in the best possible manner, we have a special customer service department.

The customer service department is mainly involved in the following matters, related to DPD shipments:

• Mediation between the logistics service providers (GLS, DPD) and the client, if any delivery-related issues occur;
• Processing of returns;
• Questions about orders, product information and parcel numbers (track & trace);
• Additional financial information;
• All other questions relating to parcel deliveries.

Your feedback on the performance of our work is more than welcome. In this way we would like to continue developing and improving our department, as the aftersales department is part of our mission to be Your Total Tyre Supplier!